Is the first component of an operational customer relationship management system

The correct answer is Sales force automation.

Explanation:

The objective of automating any process is to simplify it to facilitate its achievement. Therefore, automating the sales force means the same: simplify each of the phases that make up the commercial process and turn it into a clear, defined and automatic method that helps your team to be more efficient in each of its actions, from contact search, business visit development, monitoring and closing.

D. co-creation

Explanation:

Based on the information provided within the question it can be said that the process that prevented this from happening is known as co-creation. This term refers to a product design process in which the consumers that will be using the final product are able to provide input for the product which directly affects the production process before the final product is actually mass produced.