How does McPhee engage his audience in paragraphs 1 and 2?

Hello, I'm writing this letter to tell you what I think about your restaurant. A few days ago I visited your restaurant and ordered food, I'm pleased to say that customer service was very satisfactory. I firstly ordered bread and butter, the butter was good but I found the bread a bit cold and stale. I ordered macaroni and cheese as my main course which turned out to be very disappointing because some parts of the cheese were cold and some parts were hot. I suggest checking whether the food is at the right temperature before it comes out of the kitchen . Also I think it would be best is you don't serve the same bread for a long time cause they might go like mine did

kind regards (your name)