Ben buys an olympus e-pl2 from sony which starts malfunctioning. when he opts for

Ben buys an olympus e-pl2 from sony which starts malfunctioning. when he opts for an exchange, the customer representative says that an exchange or repair is not possible because the damage was of a physical nature and not covered under warranty. which of the following consequences, if true, would be an example of consumer-to-consumer electronic commerce?
a) ben sells the olympus e-pl2 to balvinder singh in india through ebay.com.
b) ben files an online suit against sony.
c) ben files a complaint on sony’s web site asking for an escalation.
d) ben buys a canon g 12 from sony’s online store.
e) ben sells the olympus e-pl2 to the world’s largest used camera dealer keh.com.